1. E-Learning - A NOAH e-Learning character fosters trust and creates a positive online learning experience, increasing the completion rate of online courses and improving subject matter retention.
2. Online Support- A NOAH online support character can deliver customer support 24 hours a day, and can quickly direct customers to the information they need - saving money in call center costs.
3. E-Commerce Solutions - A NOAH online sales character can help reduce order abandonment, helping the customer complete the online sales process and increasing revenue. Navigational confusion is a primary cause of order abandoment. NOAH can point out and explain each step of the form, encouraging them toward completion. NOAH can be a friendly way to point out missing input data, too.
4. Superior Customer Relationship Management (CRM) - A NOAH virtual character puts an engaging character and a human voice on your online product or service. It builds a stronger customer relationship and increases customer loyalty.

Standard online training can be text heavy and boring. As a result, many organizations that use online training are not realizing the full benefit of their investment in online training tools and curriculum.

This problem can be severe - according to research by the University of Alberta, as many as 92% of trainees who start online training courses fail to complete them. Other research shows that 80% of all online training courses are regularly abandoned.

By adding a NOAH virtual character to an online training course, material retention improves dramatically. Studies have proven that interactive characters are more effective in creating an E-learning environment, that virtual characters serve to foster trust with complex information, and are intuitive and enjoyable.

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Online visitors can find it frustrating to navigate through a mountain of info in order to find a solution to their particular problem, and so they are quick to pick up the phone and dial a call center or help desk. At a cost of $10 - $30 per support phone call, this can get very expensive.

A NOAH virtual character delivers effective online support and can point a customer directly to the information they need - intercepting the customer and solving his problem before the customer ever picks up the phone. Twenty-four hours a day, seven days a week, a NOAH support character working on a website can help reduce customer service costs dramatically. The benefits of deploying a virtual agent as a "frontline help agent" are proven:

• "A virtual customer support character on Buy.com [less interactive than a NOAH character] cut the cost of support as a percentage of revenue from 2.06% to 0.57%." Stanford University
• On average, web self-service systems reduce call-center volume between 8 and 12 percent.
• Given a choice, users will opt for non-phone based support options 80% to 90% of the time.

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Is your shopping cart like this?
A potential customer wanders into your store and looks at the merchandise. They like something and wants to buy it, but there's nobody there to help the customer complete his purchase. Instead, the customer is handed a page of instructions on how to check himself through the self-service payment process.

A retail store could never get away with treating their customers this way. And yet, it's standard operating procedure for online stores. It's no wonder that 60% of web visitors who start an online order form never complete it.

A NOAH virtual character provides online customers with the friendly, face-to-face service they deserve and expect - so that your customers will complete more online transactions, and help you increase revenue.

"People feel more comfortable interacting with virtual characters. They are playing a growing role in online sales and marketing." Forbes. Jan 6, 2004

"Characters can increase the trust that users place in online experiences, in part because they make online experiences easier." Stanford University

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Many people feel overwhelmed with the task of navigating through websites and completing online transactions. Often users will leave websites prematurely, feeling confused and intimidated.

But on websites that use a virtual character, consumers are twice as likely to add to an online purchase and three times as likely to provide personal information.

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